PRIVACY POLICY
How we handle website and enquiry information.
This policy explains how pinhoningredients.com processes information from visitors, business contacts and project enquiries.
Last updated: July 31, 2026
Who is responsible for the website
Shaanxi Pinhon Biotechnology Co., Ltd., also presented as PINHONBIO, operates this website. Privacy questions may be sent to info@pinhoningredients.com.
Information we collect
When you send an enquiry, we may collect your name, company, business email, country or region, product interest, intended application, estimated quantity, request type and message. We also record the source page, landing page, referrer, product reference and campaign parameters when available.
If analytics is accepted, Google Analytics may process device, browser, approximate location, traffic source and interaction information. We do not intentionally send form names, email addresses or message content to Google Analytics.
How we use information
We use information to respond to enquiries, route requests to sales or technical personnel, provide product documents, assess sample requests, improve website content, measure marketing performance, protect the website from abuse and meet applicable legal obligations.
Basis for processing
Depending on the visitor's location and the activity involved, processing may be based on consent, steps requested before a business transaction, performance of a contract, legal obligations or legitimate business interests such as responding to B2B enquiries and securing the website.
Service providers and international processing
Information may be handled by website hosting, email, security, analytics and enquiry-management providers acting for us. Because Pinhong Bio operates from China and serves international customers, information may be processed outside your country. We take reasonable steps to limit access and protect transferred information.
Retention
We keep enquiry records only for as long as reasonably necessary for project follow-up, business records, quality review, dispute prevention and applicable legal requirements. Analytics retention is controlled in the relevant analytics account.
Your choices and rights
You can decline analytics cookies or change your preference through Cookie settings. Depending on applicable law, you may request access, correction, deletion, restriction or objection concerning your personal information. Contact us with enough detail to identify the relevant record.
Security
We use reasonable administrative and technical measures, including controlled access, spam checks and submission validation. No internet transmission or storage system can be guaranteed to be completely secure.
Related information
See the Cookie Policy, Terms of Use and Disclaimer for additional website terms.